Terms of service
These terms govern the use of NOVAWORKORDER (app.novaworkorder.com), the work order app, and of the website novaworkorder.com, offered by NOVA Desarrollos, Colombia (contact: contacto@novaworkorder.com). By creating an account or using the service, the customer company and its users accept them.
1. The service
NOVAWORKORDER is online software to manage work orders: create and assign jobs, let technicians see and update them from their phones, keep a customer list and view reports. It is provided as a service: nothing to install, access with a username and password. We may improve it and change features over time, without removing the essentials of what you signed up for without telling you.
2. Accounts and users
- Each customer company has an account with at least one admin, who creates and deactivates its technicians and users.
- The company is responsible for the accuracy of its data, for what its users do and for keeping passwords secret. If you suspect unauthorized access, tell us right away.
- Users must be adults acting on behalf of the company.
3. Free trial
New accounts may get a free trial (usually 14 days) without giving any payment method. When it ends, the service continues if the first month is paid; otherwise the account pauses as described in section 5.
4. Price and payment
- The price is per active technician per month: $29 USD at the time these terms were published. Office admins and customer users are free.
- Billing is monthly, in advance. A few days before each period we email an invoice with a secure PayPal link; you can pay with PayPal or a credit or debit card. We don't store card numbers.
- The number of technicians you pay for is the limit of active technicians in the account. You can change it anytime; the change applies on the next invoice.
- If we change the price, we'll give at least 30 days' notice; the new price applies from the period after the notice.
- Amounts paid for a period that already started are not refundable, except where the law requires it.
5. Non-payment and suspension
If an invoice isn't paid on its due date, we'll remind you. If it's still unpaid 5 days after the due date, access for all of the company's users is paused. Data is not deleted: it's kept for 90 days and access comes back as soon as payment is confirmed. After that period without payment we may delete the account and its data.
6. Cancellation
No contract and no cancellation fee. You can cancel anytime by emailing us before your next invoice; the service continues until the end of the paid period. For 90 days after that you can ask us for a copy of your data. We may terminate an account that breaks these terms, with prior notice except in serious cases.
7. Acceptable use
You may not use the service for illegal purposes; try to access other companies' data or parts of the system without authorization; disrupt it (for example with massive automated traffic); resell it without a written agreement; or upload content that infringes others' rights.
8. Your data
The data your company enters (customers, work orders, notes) belongs to your company. NOVA Desarrollos processes it only to provide the service, as described in the privacy policy. Your company is responsible for having the right to enter the personal data of its customers and workers.
9. Availability and backups
We work to keep the service available at all times and make daily backups, but there may be interruptions for maintenance, provider failures or causes beyond our control. We'll announce scheduled maintenance in advance when possible.
10. Liability
The service is provided as described. To the extent permitted by law, NOVA Desarrollos is not liable for lost profits or indirect damages, and its total liability to a customer company is limited to the amount that company paid in the three months before the event. Nothing in these terms limits rights that the applicable law does not allow to be limited.
11. Intellectual property
The software, the NOVA and NOVAWORKORDER brands and the website content belong to NOVA Desarrollos. We grant you a non-exclusive, non-transferable license to use the service while your subscription is active.
12. Changes to these terms
We may update these terms. We'll publish the new version here with its date and tell admins about important changes at least 15 days in advance. Continuing to use the service after that date means accepting them.
13. Governing law and contact
These terms are governed by the laws of the Republic of Colombia. We'll always try to resolve any disagreement directly first: email us at contacto@novaworkorder.com.